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My sales representative was extremely customer service oriented and helped support my purchase from the point of sale through final delivery phase. This also included helping me with the online order of an additional appliance item. Salescheck #: 093223742853Sold by: STORE#0004275I will be returning to purchase more things for our new home.

2012-05-21 by

The order was received ahead of time and in good condition. The ottoman was brand new (the web site said new in box)and matched our previously purched furniture.I tried working with the support personell to secure a discount on the product, since I was a return customer to Sears, but no one could provide even a 5% discount.

2012-05-21 by JJK

I enjoyed doing business with Sears.

2012-05-20 by Vrodpilot

Great prices

2012-05-20 by Larry

When I called in to check on this item, I had two seperate gentlemen (didn't catch their names) that put me on hold to check on it. The first one had me on hold for 22 minutes before I hung up. The second one had me on hold for 20 minutes before I hung up. My third time calling I got a new hire named Tamara who was EXCELLENT! She was able to find my product and give me the information I wanted in around 5 minutes. She also handled a follow-up call I had and was able to get my additional answers taken care of. She's the Customer Service rep who made this deal happen.

2012-05-20 by
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Although the product is no longer available, and the merchant was aware of this, they continued to advertise it. This is bad business practice.

2012-05-16 by

The experience was entirely positive.

2012-05-08 by

Elite appliance indicates that they take Purchase Orders. I spent weeks trying to obtain my order with the PO process. Ultimately, it appears that they only reserve the product with a PO - you must actually send a check to acquire the item. I had to resort to a 3rd party (get them to charge the item on their credit card, and then pay them through the PO process) to obtain my item

2012-04-22 by

My complaint is that I was quoted three different delivery/installation prices: Elite (Andres) said $150; then the installer (James) told me over the phone $160; and then when the Mike the actual installer arrived, he quoted $175. When I told Mike that his boss James had quotes $160 the night before, Mike honored that but he commented that James had told him that he had not given me a price. Makes me question the credibility and honesty of the installation company.

2012-03-11 by

There were 2 pricing changes on the items I purchased. Had I not caught the final pricing reduction, I would not have received the credit. I eventually received the credit, but it took 2-3 weeks and multiple contacts.

2012-03-08 by
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Great products, great pricing and fast shipping!

2012-05-22 by Mimi

I did find a dent in the side of the refridgerator when it was delivered. I would like a refund for a part of the purchase price. I did like the delivery person and also the customer service rep I talked to.

2012-05-21 by Joe

Great service, prompt delivery. a pleasure to do business with.

2012-03-22 by

excellent shopping experience would definitely use again

2012-03-11 by Dot

I have not received these items and am not scheduled to receive them until April. But I was billed immediately for them.

2012-03-02 by mg
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The deliver was on time and good

2012-05-21 by Summerjp

the resolution department is confused on how to refund my account for the returned shipments. there are 4 of them. the product is a bad product.

2012-05-20 by

The product was a 4 prong stand for hanging flower baskets. The assembly was complicated and after assembly the product was not sturdy. It is not designed to hold 4 hanging baskets and I doubt if it will withstand any kind of wind or hard rain.

2012-05-20 by GasDriller711

I've rarely had any problem with Sears shopping or products. Have or had lots of tools. Been s shopping venue for me since the 40's

2012-05-20 by lebo

I had purchased a pair of eclispse curtains. Got the wrong size, and instead of shipping a new pair of curtains of the right size, i had to return this to the store and then place another order. The first time I called customer service, I was asked to go and order it online again, the call got disconnected and no one even bothered to call me. The second time the call went to parts direct although I had called the same number, the person said it was a glitch in the system and told me call back the number again so it may connect to right dept. This time person tried to help me out by placing a new order for the same curtains, by which the pricing of this had doubled, so she was trying to get me the same deal. I will never shop in Sears again.. Oh the box flaps also were not fully taped , only half the box had the tape the other half the tape was covering the box not the flaps... never seen anything shipped this way in my life.

2012-05-18 by
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I am very disappointed with my recent purchase at homeclick. My purchase was shipped on 5/9/12 via YRC, yet I did not get the delivery until 5/18/12. The delivery was scheduled to arrive at my home between 9-5 on 5/18, so I took the day off work to be home for this delivery. After calling YRC several times to get the status of the delivery, they did not deliver my shippment until 7 PM !!! This was unacceptable, you give an 8 hour window of delivery and you still can't deliver on time! To top it off, YRC or Homeclick did not call me to update the status of my delivery, the only way I knew that my delivery was even still en route was that I called YRC several times on Friday. I called Homeclick as well on Friday, the representative just said to call back on Monday during normal business hours. I called at 6:50 PM, after my delivery was almost 2 hours late.

2012-05-21 by

GREAT would buy online with homeclick again

2012-05-14 by

The product was seemingly held up in the FedEX circuit so the deliverly date was delayed by two days which was not really a problem. Homeclick was not at fault. I was pleased to be able to easily track it with the link provided by Homeclick.

2012-05-12 by teacherdrp

Really liked it...thanks

2012-05-07 by

Very pleased with Kichler Lighting, and 15% discount on top of sale price. Seems you've run out, or I'd order more. Quality, contemporary, beautiful finish. Fast delivery. Best price.

2012-05-05 by Desertstar
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Item has not arrived as of 05/01/12

2012-05-01 by

Fantastic doing business with WDC

2012-04-09 by Ergot

Good price and product selection. Terrible shipping. Had to cancel order since the items didn't ship 10 days after the order was made. Was not contacted about the delay. Called in to find out they wouldn't be shipped for another 8 days. Cancelled order at that time.

2012-03-27 by AP

Really like the extra free year that was added to the warranty

2012-03-14 by NPouliquen

We ordered this refrigerator on 9 February but it didn't ship until the 22nd. That seems to be a rather excessive wait. The delivery was very timely once it shipped as we received it on the 24th.

2012-02-26 by Jeff Add a review