sometimes frustrated by lack of variety

2012-05-15 by mr.pitt

This was the first time I have ordered anything on line from Lowes, and it was a great experience. They had the exact product I wanted and it was ready to pick p at my local Lowes store. I oredered the product in the morning and I picked it up after work that afternoon. The customer service staff was speedy and very courteous.

2012-05-15 by tootall

Pick up at the store was the hardest part. They were short staffed and it took some time. Also, I needed extension poles for the fan. A very helpful representative then came and helped me, even taking the entire order to my car.

2012-05-11 by Gardenduck

When I placed the order at about 10 or 11 in the morning it said it would be delivered that same day. It was actually delivered the next day.I considered next day delivery excellent service but when lowes didn't meet the expectation they set by indicating same day delievery when I ordered it lowered my satisfation with the experience.

2012-05-06 by

very happy with purchase, but the instruction manual was in Spanish, no English manual included. Resolved via phone conversation. Obviously an oversight by the delivery personnel.

2012-05-05 by
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My sales representative was extremely customer service oriented and helped support my purchase from the point of sale through final delivery phase. This also included helping me with the online order of an additional appliance item. Salescheck #: 093223742853Sold by: STORE#0004275I will be returning to purchase more things for our new home.

2012-05-21 by

The order was received ahead of time and in good condition. The ottoman was brand new (the web site said new in box)and matched our previously purched furniture.I tried working with the support personell to secure a discount on the product, since I was a return customer to Sears, but no one could provide even a 5% discount.

2012-05-21 by JJK

I enjoyed doing business with Sears.

2012-05-20 by Vrodpilot

Great prices

2012-05-20 by Larry

When I called in to check on this item, I had two seperate gentlemen (didn't catch their names) that put me on hold to check on it. The first one had me on hold for 22 minutes before I hung up. The second one had me on hold for 20 minutes before I hung up. My third time calling I got a new hire named Tamara who was EXCELLENT! She was able to find my product and give me the information I wanted in around 5 minutes. She also handled a follow-up call I had and was able to get my additional answers taken care of. She's the Customer Service rep who made this deal happen.

2012-05-20 by
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